Refund Policy

Our rules for returning or exchanging an item, cancelling an order, and receiving a refund are collected on this page.

Thirty-Day Returns and Exchanges: Key Details

You may request a no-reason return or exchange within 30 days after the item is delivered. Contact us within that period so we can provide the return instructions and free prepaid return label.

Return Shipping and Fees: Key Details

A free prepaid return label is provided.
No restocking fee is charged.

Our store pays the return shipping cost for every approved no-reason return. We also pay return shipping when an item is damaged, defective, wrong, or missing a part.

Damaged, Defective, Wrong, or Missing Items: Key Details

Tell us promptly if the delivery is damaged, defective, incorrect, or incomplete. We will arrange an appropriate return, replacement, exchange, or refund and will not charge you for the return shipping.

Refund Method and Timing: Key Details

An approved refund is returned to the original payment method. Our refund processing time is exactly 10 business days after approval and receipt of any required return.

Cancellations: Key Details

You may ask to cancel an order before shipment. After shipment, the request is handled under this return and refund process.

Limited No-Reason Return Exceptions: Key Details

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. These exclusions never limit the legal remedies available for an item that is damaged, defective, wrong, or missing.

For help with any part of this policy, please use the current contact details listed below.